Data breaches occur every day. The breached company is required by law to notify affected parties in a timely manner. Immersion is ready to help your organization deploy a comprehensive, high-quality data breach notification and response program within the required period. Immersion assists its customers by providing the following data breach preplanning and data breach response services:

Data Breach Incident Response Planning

It is not a matter of “if” but “when”. Immersion will assist an organization in building an incident response plan, specifically focusing on responding to a data breach incident. All of the tactical (and time consuming) tasks will be defined and documented so that organizations will have a roadmap for responding to a data breach in an accurate and timely manner.

Timely and Accurate Mail (or email) Notifications – and Verification!

Our proprietary quality control systems ensure no two notifications are in the same envelope. In addition, Immersion can verify the number of notifications printed, inserted and mailed. Whether for 500 or 5 million – these processes are used. Most states' Attorneys General require verification of postal paperwork. Utilizing Immersion’s internal proprietary system, along with the postal paperwork, we provide state AGs the comfort of knowing that notices are “in the mail”.

Address List Management

A critical part of responding to a data breach event is verifying that the address list is the most accurate and up to date as possible. Immersion utilizes public and proprietary data bases to verify and/or locate last known address and decedents. In addition, Immersion will provide the lowest postal discount through our presorting and data processing services.

Call Center – Dedicated to Data Breach!

Having a call center dedicated to data breach ensures that the agents are trained to handle the sensitive nature of breach response calls and can be empathetic to a situation without being overly sympathetic to the individual. Our proprietary ticket reporting system allows clients to view call center activity in real time and manage escalations in volume as they occur.

Return Mail Management

Immersion’s return mail management service is a proprietary system that was created not only to manage a large amount of returned mail but electronically capture the most relevant and important pieces of information of the mail being returned. Immersion utilizes bar code technology along with other proprietary systems to deliver this information to clients.